10 Comprehensive Examples of Knowledge Management Systems You'll Want to Reproduce (2023)

Wherever you look, you have to have some knowledge. At school, at home or at work. Incidentally, in the business world, know-how becomes an even greater need.

See for yourself: every time a new colleague arrives, a smooth onboarding process is required. When a customer comes to your door with a question, you need to provide impeccable support and resolve the issue. The list is endless.

That's when all of the company's knowledge just needs to be a solid structure that you can manage, analyze and improve. With that in mind, this post addresses examples of knowledge management systems that you might want to adopt for your brand.

10 Exploitable Examples of Knowledge Management Systems

As a quick introadministrative knowledgeIt is the process of sharing, applying and processing specific information. A knowledge management system can be anything from a well-stocked resource center, company wiki, FAQ section, training programs, case studies to name a few.

Below are 10 knowledge management examples that may inspire you to create an ideal information hierarchy for your organization. All of them are diverse and yet similar and show how knowledge can be masterfully designed.

1. HelpCrunch: a complete knowledge management system

As a comprehensive platform for customer communicationHilfeCrunchhas developed a robust set of tools that help improve brand marketing, support and sales. It offers everything for an enjoyable and effective customer interaction, from elegant live chat and email marketing to a unified help desk and hassle-free popup builder.

Bundled with HelpCrunch's flagship product is the SEO friendly resource center. This example of a knowledge management system is all about full customization, an advanced WYSIWYG text editor, and even an access control option. The latter allows you to restrict some of your items by password or trusted IP.

But that's just the tip of the iceberg. HelpCrunch has integrated the knowledge base into the chart widget to take the headache out of customers finding information. Thank goodness you can now sleep soundly at night knowing your customers get all the answers themselves!

In terms of money, HelpCrunch is one of the cheapest solutions out there. Price starts at$12/monthbilled annually (Knowledge Base is included in Basic and Pro plans).

Charmed? Well, there's only one way to see if HelpCrunch ticks all the boxes for your business:Sign up for a 14-day free trial. Try the robust knowledge management system and other useful features without compromise.

2. Salesforce: A library-like example of a KMS

(Video) 12 TEACHERS YOU'LL NEVER WANT TO MEET

The world-renowned customer relationship management software,mortgage judgment, you have a really decent example of a knowledge management system. Just as this company has a literally sardine feature set, their help center reminds me of a real-life library.

The first thing that catches your eye is the Salesforce mascot and themed illustrations. It just makes the knowledge center unforgettable. And, of course, I cannot fail to point out a clear structure that this example has. Intuitive search bar, trendy themes, a dedicated video section are just a few points that make this knowledge management system a pro, for example.

While Salesforce has built a commendable knowledge base, price is still a drawback (not to mention tiers). For example, Service Cloud pricing starts at $25/month per user and goes up to $300/month per user. Is it really worth trying?

3. Document360: An example of a well-founded system for customers and employees

Of all the examples of knowledge management systemsDocumento360is demonstrated in "well-designed" equipment. With this software, you can create a knowledge base portal (for editors and reviewers) or even an entire website (for customers and employees).

Unlike Salesforce, Document360 includes visuals in its resource center, which makes this example more valuable. Of course, you can develop a wide range of technical documentation, product help documents, user manuals and much more.

Other features offered by this sample knowledge management system include:

• Editor WYSIWYG e Markdown
• website builder
• item management
• Team management

Speaking of the financial side, Document360 is not the most cost-effective option. Pricing starts at $99/month per project and can go up to $499/month. But of course you can do a free trial and see if this software meets your goals.

4. Slack: a good example of how to organize a company's knowledge

Examples of knowledge management systems include one of theCabinet. What I like about him is his straightness and simplicity. That doesn't mean it's mediocre. You might not have a lot of images and other visual elements in articles, but structured content definitely wins here.

With Slack there is the possibility to build a company wiki or a powerful knowledge base. Features include file sharing, keyword research, content validation, mobile access, accessibility (content links, viewing, sharing), reporting, etc.

To make your knowledge management experience even more rewarding, you can take advantage of some third-party integrations with Slack. It can be Confluence or Google Drive to store materials, templates and other company documents.

Among other examples of knowledge management systems, this one seems a little limited, but fits well in a small wiki or company help center.

5. Evernote: A simple inspiration for knowledge structure

Just like SlackEvernoteis often regarded as one of the simplest examples of a knowledge management system. Evernote's Help Center is accessible and searchable thanks to the search bar in the middle of the page.

Evernote Help Center's design is nothing special. But if you take a closer look, you'll see that its guiding principle is minimalism. Two main categories, Trending Articles and Explore Help Topics, make the background to this example clear.

You can start using the tool for free or choose one of the two plans available here: Personal or Professional. Also, they have the Evernote Teams plan for larger organizations.

6. Yotpo: a very accurate example of a knowledge management center

Yotpois an e-commerce marketing platform that provides online businesses with user-generated content such as reviews, recommendations, loyalty programs, and community QA. Of all the examples of knowledge management systems we've discussed here, this one hits the spot in its level of detail.

What I like about the Yotpo example is that you can see the articles covered in each section directly. This takes the guesswork out of finding the content you need with ease. The overall design and layout is pretty straightforward, which makes this example a little hard to get used to.

However, there is a gap (well, where I'm at). If each article included at least several images, charts or other visual elements, this example would definitely top other knowledge management examples. You can't understand how something works "by touch", right?

7. Workable: a living example of KMS

This example of a knowledge management system has every chance of becoming my second favorite after HelpCrunch (that goes without saying). Let me give you the reasons.

First,Editabledid a good job adding graphics to each category of articles. This hack just makes your help center less mundane. Also check out the short call-to-actions "Learn How", "Learn More" and "How We Can Help" placed in three main categories. This smart move can help you let the user know that you offer superior products.

Secondly, I would like to highlight the video library section. If I had to choose, I would definitely watch some of these clips and get a better understanding of how the product works. Remember well!

Third, I love the color scheme. These shades of lilac, lilac, sand and grass green are perfectly combined.

8. Optimizely: a minimalist example of a KMS

If you are a fan of minimalist and old-fashioned things, an example of a knowledge management system is fromoptimizedwould be right for you. This digital experience platform wasn't built on flashy style, but what's inside.

The entire help center only includes 5 categories, each with numerous subcategories and articles. This example would be useful for those who want their knowledge management resource to be information packed.

I don't know about you, but the Optimizely example is a little hard to swallow. Lots of articles, walls of text and a few images – this solution definitely needs improvement.

Other than that, this example of a knowledge management system is deep and detailed, like an ordinary library. It shows exactly how you can organize large amounts of information in a digital format.

9. Nuclino: a system for perfect knowledge collaboration

Nucleinarepresents a unified workspace for team collaboration and knowledge sharing. Unlike many othersKnowledge management toolsPacked with complex features, Nuclino offers a very clean and transparent interface.

Like HelpCrunch, this solution impresses with its ease of use and a thorough customization process. So yes, even non-technical users can quickly get used to it.

This knowledge management example features the Kanban board layout, nested lists, and a mind map style diagram, among others. It's a great choice for activities like sprint planning, project collaboration, and more.

And the hardest part: the money. Of course you can get started for free. However, you only have access to limited features. To upgrade to a standard plan, you must pay $6/month per user with monthly billing. A 14-day free trial is available according to the best traditions.

10. Papyri: a good example of an enterprise wiki

If you ever wanted to create an intranet for your large team,Papyruscan check all the boxes for you. It is the solution that will help you create an internal wiki and custom knowledge base and leave all the hassles behind.

Papyrs is a versatile example of a knowledge management system, encompassing everything from a drag-and-drop editor, advanced search, version history, user permissions for comments, custom branding, and much more.

As you write any of the articles, you will see a helpful table of contents on the right. This allows you to scan the content and jump to a specific paragraph without reading the entire article.

Speaking of price, only one personal wiki is free. Team Wiki is $99/month, Corporate Wiki is $386/month, and Corporate Intranet is $999/month when billed monthly. Of course, you can always sign up for a free trial, but be prepared to spend more money.

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That is all. These are our examples of knowledge management systems. But don't spread it too thin. Remember to always make an analogy between the solutions, know their positive and negative aspects.

When done right, a knowledge management system can increase customer satisfaction and even reduce custom support costs. Perhaps this is your ideal opportunity to start off on the right foot?